This policy outlines the conditions under which refunds are offered for services provided by Cloud Matric (Onyx Kart). Please read this carefully before purchasing any of our services.
General Policy:
No refunds are issued for completed services under any circumstances. This is because we provide intangible services that are used and consumed upon delivery. Once we have fulfilled our service obligations, the service cannot be returned or undone.
Exceptions:
This policy has no exceptions. Refunds are not offered for any reason, including:
- Change of mind: If you decide you no longer need the service after it has been completed, you will not be eligible for a refund.
- Unsatisfactory results: If the service does not meet your expectations, you will not be eligible for a refund. Please ensure you carefully review the service descriptions and understand what is included before purchasing.
- Technical issues: In the rare event that a technical issue impacts the delivery of the service, we will work diligently to resolve the issue. However, technical issues are not grounds for a refund.
- Misrepresentation: If you believe the service delivered does not match the description outlined in the service agreement or sales materials due to our error, please contact us immediately. We will investigate the matter and, if necessary, take corrective action. However, this does not guarantee a refund.
Procedure for Requests:
We encourage you to contact us with any questions or concerns you may have before purchasing any of our services. Refund requests will not be considered.
Additional Information:
- This policy applies to all services offered by Cloud Matric (Onyx Kart).
- This policy is subject to change at any time without prior notice.
- Any changes to this policy will be posted on our website.
- By purchasing our services, you acknowledge that you have read and understood this policy.
Contact:
For any questions regarding this policy, please contact us at support@cloudmatric.com